Job Description

Telecaller (Hiwaga) - Vizag Branch

Salary Range: ?15,000 - ?25,000 (Based on experience & performance)

Contact: hr@hiwagaindia.com | Phone: 7987284683

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1. Position Title

Telecaller - Hiwaga (Vizag Branch)

2. Reporting To

Centre Head / Branch Manager

3. Job Summary

Responsible for inbound & outbound calling, generating leads, converting enquiries into appointments, maintaining customer records, and providing excellent customer service for the Vizag Hiwaga centre.

4. Key Responsibilities

A. Calling & Lead Management

Make outbound calls to potential customers from provided lists. Handle inbound enquiries professionally. Explain services, packages and offers clearly. Convert enquiries into walk-ins and appointments. Follow up on pending leads and missed calls. Maintain high conversion targets.
B. Customer Service

Greet callers politely and maintain a customer-friendly tone. Provide accurate and updated information. Escalate complex queries to the Centre Head.
C. Record Keeping

Update CRM/Excel daily with customer details. Maintain call logs, follow-up lists and conversion records. Report daily call performance to Centre Head.
D. Appointment Coordination

Schedule appointments per therapist/doctor availability. Confirm appointments and send reminders. Reduce no-shows by timely follow-ups.
E. Sales & Target Achievement

Promote new packages and monthly offers. Support marketing campaigns via calling. Achieve daily/weekly/monthly sales targets.
5. Skills Required

Excellent communication (Telugu; Hindi/English preferred) Strong convincing & negotiation skills Basic computer skills (Excel, WhatsApp, CRM) Good listening skills, patience, polite tone Ability to work under targets
6. Experience

0-3 years in telecalling/customer service preferred Salon/clinic experience is a plus Freshers with strong communication may apply
7. Work Schedule

Full-time (as per branch timings) Weekly off as per company policy
8. KPIs

Daily call count Enquiry ? Appointment conversion rate Appointment ? Billing conversion Customer feedback ratings CRM accuracy Monthly target achievement
9. Behavioural Expectations

Polite, respectful and professional communication Maintain confidentiality of customer data Punctuality and consistency in attendance Team-player attitude
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How to Apply

Send your CV and a short cover message to: hr@hiwagaindia.com or call 7987284683 for more details.

Job Types: Full-time, Permanent, Fresher

Pay: ?8,500.63 - ?25,000.00 per month

Work Location: In person