Job Description

Job Title:

Telecaller - After Sales Service

Company:

Olive Builders and Developers

Location:

Kochi

Job Type:

Full-Time

Experience:

1-3 years (preferred)

:

We seek a dedicated and customer-focused

Telecaller--

-After-sales service--to join our team. The ideal candidate will maintain strong communication with our clients post-sale, address their queries, coordinate with internal departments, and ensure complete customer satisfaction.

Key Responsibilities:

Make outbound calls to customers post-purchase to ensure satisfaction and provide support. Address client inquiries, complaints, or concerns regarding after-sales services. Coordinate with internal departments (engineering, maintenance, CRM, etc.) to resolve issues. Maintain and update customer records and service logs. Follow up with clients regarding pending services or documentation. Maintain a high level of professionalism and empathy in customer interactions. Share feedback and suggestions from clients with relevant teams for continuous improvement.

Requirements:

Minimum 1 year of experience in telecalling or customer service, preferably in real estate or similar industry. Strong listening and problem-solving abilities. Ability to manage multiple calls and maintain detailed call logs. Proficiency in Microsoft Office and basic CRM tools. Positive attitude and customer-first mindset.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Ability to commute/relocate:

Edapally, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person