Job Description

Telecalling staff make outbound calls to promote products, handle inbound inquiries, and resolve customer issues. Their core duties include following scripts, generating leads, maintaining accurate customer records in a CRM, meeting sales targets, and adhering to company policies. They also need strong communication and negotiation skills to build customer rapport and handle objections professionally. Duties and responsibilities

Outbound calls:

Make calls to potential and existing customers to promote products or services, explain features, and generate interest.

Inbound call management:

Answer incoming calls, address customer inquiries, and resolve issues promptly.

Lead generation and sales:

Follow up on leads, persuade customers to make purchases, and meet daily/weekly sales targets.

Customer relationship management:

Build and maintain positive relationships with customers, and handle complaints professionally.

Data management:

Accurately record all customer interactions, update records in the database or CRM, and maintain call logs.

Product knowledge:

Stay up-to-date on product information, pricing, and promotions to provide accurate details to customers.

Adherence to policies:

Follow call scripts, company guidelines, and policies to ensure consistent service delivery.

Performance monitoring:

Work to achieve sales and engagement goals, and report to supervisors.
Required skills

Excellent verbal communication and interpersonal skills. Strong persuasion and negotiation skills. Ability to handle rejection and work under pressure. Proficiency with telecalling software and CRM tools. Strong organizational and time management skills. Problem-solving and customer-focused attitude.
Job Types: Full-time, Part-time, Permanent, Fresher

Pay: ?10,000.00 - ?12,000.00 per month

Expected hours: 36 per week

Ability to commute/relocate:

Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

TELE CALLING STAFF FOR JULIE DISTRIBUTERS, TO PROMATE OUR SHOP AND SLAES
Education:

Bachelor's (Preferred)
Experience:

FRESHERS CAN ALSO APPLY: 1 year (Preferred)
Language:

Malayalam (Preferred)
Location:

Ernakulam, Kerala (Preferred)
Work Location: In person