Job Description

Location: Bhubaneswar Opening: 5 Job Type: Full-time Posted Date: 2025-01-22

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Key Responsibilities:

Lead Generation and Sales Support:

+ Make outbound calls to potential customers to introduce and promote solar products and services.
+ Qualify leads by gathering customer information and understanding their solar energy needs.
+ Schedule appointments for the sales team or set up meetings with prospective clients.
+ Provide information to interested customers about the benefits of solar energy and how our solutions meet their requirements.

Customer Interaction and Relationship Building:

+ Answer inbound calls, address customer inquiries, and provide accurate information about solar products, pricing, and services.
+ Build and maintain positive relationships with new and existing customers.
+ Follow up with leads and maintain regular contact to ensure the conversion of leads into sales.
+ Handle customer objections and concerns professionally to facilitate decision-making.

Data Management and Reporting:

+ Maintain an organized database of leads, follow-up activities, and customer interactions.
+ Record and update call logs, lead status, and relevant customer details in the CRM system.
+ Provide regular reports on call outcomes, lead conversion rates, and customer feedback to the sales manager.

Product Knowledge:

+ Stay updated on the latest solar products, services, and industry trends to effectively communicate value propositions to potential customers.
+ Provide accurate and detailed information to customers about solar energy savings, installation processes, and financial incentives.

Collaboration with Sales Team:

+ Collaborate with the field sales team to ensure smooth handover of qualified leads and successful conversion.
+ Assist in sales campaigns and marketing initiatives to boost lead generation and brand visibility.
+ Participate in team meetings and provide insights based on customer interactions to improve sales strategies.

Qualifications:

Female candidate preferred. High school diploma or equivalent (Bachelor's degree is a plus). 1-2 years of experience in telecalling, telesales, or customer support (preferably in the solar or renewable energy industry). Strong communication skills, both verbal and written. Excellent interpersonal skills and a customer-oriented approach. Ability to handle objections and manage customer queries effectively. Basic knowledge of solar products and services (or willingness to learn).

Key Skills:

Outbound and Inbound Calling Lead Generation and Qualification Customer Relationship Management Sales and Persuasion Skills Problem-solving and Objection Handling Strong Communication and Listening Skills Basic Knowledge of Solar Energy Solutions

To Apply:

Interested candidates are invited to send their resume to

hr@groupsurya.co.in

with the subject line "Telecaller (Solar Sales Department) Application."