Job Description

A school telecaller job

involves making and receiving calls to prospective and current parents, promoting educational programs, answering queries about courses and admissions, and maintaining customer relationship management (CRM) records. Key responsibilities include outbound sales and informational calls, inbound query resolution, data entry, follow-up calls, and working towards daily call targets. Essential skills include excellent communication, active listening, and CRM proficiency, while required qualifications typically include a high school diploma and customer service experience. Responsibilities

Outbound Calls:

Make calls to prospective parents to introduce the school and its various educational programs.

Inbound Call Handling:

Answer incoming calls, providing information on courses, admissions, fees, and other school-related queries.

Data Management:

Accurately record and maintain details of all customer interactions and update CRM systems.

Lead Follow-Up:

Conduct follow-up calls to potential parents to provide additional information and encourage enrollment.

Sales & Promotion:

Promote the school's programs and offerings to potential parents.

Report Generation:

Provide reports or observations to the team lead regarding customer feedback and interests.

Target Achievement:

Meet daily and monthly targets for calls and successful enrollments.
Qualifications & Skills

Education:

High school diploma or equivalent is usually required; a bachelor's degree can be an advantage.

Experience:

Prior experience in telecalling, customer service, or the education sector is preferred.

Communication:

Excellent verbal communication skills and the ability to adjust communication style based on cues.

Technical Skills:

Proficiency in using CRM software and other telephone systems.

Interpersonal Skills:

Strong interpersonal skills to build rapport with potential parents.

Soft Skills:

Active listening, problem-solving, attention to detail, and time management are crucial.

Persuasion:

Ability to persuade and negotiate to address objections and encourage enrollments.
Job Type: Full-time

Pay: ₹14,242.11 - ₹20,045.57 per month

Language:

Hindi (Required) English (Required)
Work Location: In person