Job Description

Job Title: Telecaller & customer care

We are looking for a motivated and enthusiastic Telecaller to join our team. The Telecaller will be responsible for making outbound calls to potential or existing customers to inform them about our products/services, follow up on inquiries, and generate leads. The ideal candidate should have excellent communication skills, a positive attitude, and a customer-focused approach.

Key Responsibilities:

Make outbound calls to prospective customers. Provide information about products or services. Answer incoming calls from customers and resolve their queries. Follow up on leads and maintain a record of customer interactions. Convert potential leads into actual sales or appointments. Maintain a high level of customer satisfaction through excellent service. Update the CRM or database with accurate and relevant information. Meet daily/weekly/monthly targets set by the supervisor.

Requirements:

Proven experience as a Telecaller, Telemarketer, or similar role is preferred. Excellent verbal communication skills in [languages required]. Ability to handle rejection and stay motivated. Basic computer knowledge and familiarity with CRM software. Good listening and problem-solving skills. Ability to work independently and as part of a team. Educational Qualification: Minimum +2 / Graduation (as applicable).

Work Location:

[Calicut city

Working Hours:

[Time, e.g., 9:30 AM to 6500 PM, Monday to Saturday]

Salary:

15,000 + incentives

Job Types: Full-time, Permanent

Pay: From ?10,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Language:

English (Preferred)
Work Location: In person