is responsible for leading, managing, and scaling the telesales function to drive revenue growth through effective phone-based sales strategies. This role oversees a team of telesales managers and representatives, ensures achievement of sales targets, and optimizes conversion rates, customer engagement, and team performance.
Key Responsibilities
Leadership & Strategy
Develop and execute telesales strategies aligned with overall business goals.
Set clear sales targets, KPIs, and incentive plans for the telesales team.
Lead, mentor, and motivate telesales managers and agents to achieve targets.
Performance Management
Monitor daily, weekly, and monthly sales metrics.
Identify gaps in performance and implement corrective actions.
Conduct regular performance reviews and coaching sessions.
Process Optimization
Design and implement efficient telesales workflows, scripts, and call strategies.
Introduce automation and CRM tools to improve efficiency and tracking.
Collaborate with marketing to ensure high-quality lead generation and follow-up.
Customer Focus
Ensure excellent customer experience in all telesales interactions.
Handle escalated customer issues and complex sales negotiations.
Gather customer insights and feedback to support product and marketing teams.
Reporting & Analysis
Prepare and present telesales performance reports to senior management.
Analyze data to forecast sales trends and inform strategic decisions.
Qualifications & Experience
Bachelor's degree in Business, Marketing,
2,8 years of telesales head or inside sales experience, with at least 3-5 years in a leadership role.
Proven track record of meeting or exceeding sales targets.
Strong understanding of CRM systems (e.g., Salesforce, HubSpot).
Excellent leadership, communication, and analytical skills.
Experience managing large telesales teams in a fast-paced environment.
Key Skills
Strategic sales planning
Team leadership & coaching
Data-driven decision-making
CRM & sales automation tools
Excellent verbal and written communication
Customer relationship management
Performance management
KPIs (Key Performance Indicators)
Monthly/Quarterly revenue targets
Conversion rate and lead-to-sale ratio
Average call handling time and quality scores
Customer satisfaction
Employee retention and productivity
Job Type: Full-time
Pay: ?25,000.00 - ?47,000.00 per month
Work Location: In person
Expected Start Date: 13/11/2025
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