Job Description

Job Summary:Call 2 Connect is looking for a proactive and experienced Team Leader - Insurance to manage and lead a team in our Malad West, Mumbai branch. The ideal candidate must have a strong background in the BPO insurance domain with at least 3 years of leadership experience.Key Responsibilities:- Lead and manage a team handling insurance-related processes.- Drive performance to meet/exceed KPIs and targets.- Provide ongoing coaching, feedback, and training to team members.- Ensure operational excellence and adherence to compliance and quality standards.- Address team escalations and resolve client issues effectively.- Monitor daily operations and generate performance reports.- Coordinate with internal departments for process improvements.Candidate Requirements:Experience : Minimum 3 years in the insurance sector as a Team Leader in a BPO environment.Age Limit : 25 to 35 yearsEducation : 12th pass with relevant experience OR Graduate in any disciplineLanguage : Proficient in English & Basic HindiGender : Open to Male & Female candidatesShift : Day Shift (09:30 AM - 06:30 PM)Working Days : Monday to Saturday (Sunday Off)Interview Details :Mode: Face-to-FaceTiming: 11:00 AM to 4:00 PMVenue: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraContact Person: HR RazzakSalary & Benefits:Salary: Up to - 35,000/month (Negotiable based on experience)Incentives: Attractive performance-based incentivesAnnual increment and appraisal policiesHealth InsuranceProvident Fund, PT & ESIWhy Join Call 2 Connect?- Work in a reputable BPO firm specializing in the insurance sector- Clear career growth path with regular performance reviews- Supportive and professional work culture- Day shift job with work-life balanceHow to Apply: Walk in for a face-to-face interview at the mentioned location and time slot. Bring a copy of your updated resume and valid ID proof. (ref:updazz.com)