Job Description

The Telesales is responsible for making and receiving telephone calls to prospective or existing customers to promote products or services, generate leads, address queries/complaints, schedule appointments, and help drive sales or customer satisfaction. They act as a front?line representative of the organisation, helping to build customer relationships and contribute to revenue retention targets.

Key Responsibilities

Make

outbound calls

to potential customers to inform them about the company's Handle

inbound calls

, respond to inquiries, resolve issues or complaints promptly and professionally with smart & good communication Skills Follow up on leads and previous interactions to nurture them toward sales conversion. Maintain and update customer database / CRM with accurate information: call logs, customer details, feedback, outcome of calls etc. Meet or exceed daily / weekly / monthly targets (calls, lead generation, sales, appointments) as defined by management, Use prepared scripts or talking points but adapt them as needed based on customer interaction Keep themselves updated about the products, services, promotions, or changes in company policy so that information provided to customers is correct. Handle customer objections, negotiate, provide clarifications, and escalate issues where needed. Coordinate with other departments such as sales, marketing for campaigns, feedback, scheduling etc. Generate reports or feedback on customer trends, quality of calls, roadblocks in closing leads etc
Required Skills & Attributes

Excellent

verbal communication skills

in relevant languages (English, plus regional languages if applicable). Clarity, good accent/ pronunciation, polite tone. Strong

listening skills

to understand customer needs/questions, objections, and respond appropriately. Persuasive and negotiation skills to convince customers or lead them toward desired action ( appointment, etc.). Resilience / ability to handle rejection (since many calls may not convert) with a positive attitude. Basic computer skills: using CRM software, entering data, updating records, perhaps using MS Office. Time management juggling many calls, follow?ups, and documentation. Adaptability: able to adjust scripts or approach depending on customer responses, and adapt to changing product info, campaign requirements. Patience and good interpersonal skills, especially for dealing with difficult or upset customers.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Paid sick time
Education:

Bachelor's (Preferred)
Work Location: In person