Job Description

Key Responsibilities

Make outbound calls to prospective students and parents, explain about courses. Answer inbound calls and resolve students/parents queries in a professional manner. Generate leads, set appointments, or close sales over the phone. Maintain accurate records of calls, students details, and outcomes in CRM/software. Follow communication scripts and adhere to company guidelines. Meet daily/weekly/monthly call and conversion targets. Escalate complex queries to the supervisor/manager when required. Build and maintain positive relationships with customers.

Key Skills & Competencies

Excellent

communication and interpersonal skills

. Ability to handle rejection and remain motivated. Persuasive and target-driven attitude. Proven track record in a sales environment Mature attitude, confident with a capability to discuss course with students. Having friendly personality and a team player Should have ability to communicate effectively with students from diverse social backgrounds. Basic computer knowledge and familiarity with MS Office/CRM tools. Fluency in Bengali, English, Hindi. Ability to persuade and close sales over the phone. High energy, self-motivated, and goal-oriented mindset. Ability to work independently and as part of a team.

Qualifications & Experience

Minimum 12th pass; graduate preferred. 0-3 years of experience in telecalling / telesales / customer service (freshers can apply). Prior experience in sales, BPO, or customer care is an added advantage.

KPIs (Key Performance Indicators)

Number of calls made/attended per day. Lead conversion rate / sales achieved. Customer satisfaction score. Accuracy of data entry and call logs. Proven experience in telemarketing, telesales, or customer service preferred.
Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Work Location: In person