Initiate outbound calls to potential customers to introduce and promote products/services.
Conduct follow-up calls to nurture leads.
Build rapport with potential customers.
Identify potential leads through effective questioning and conversation.
Meet and exceed daily, weekly, and monthly sales targets.
Efficiently manage call time to maximize productivity and achieve sales goals.
Stay updated on industry trends, product knowledge, and sales techniques.
Follow predefined scripts while adapting to customer responses to maintain consistency
Maintain an accurate inventory of materials used for custom sales presentations, such as brochures, picture gallery, product links
Contact customers to schedule appointments and make sure Sales Representatives have the best, most updated support materials, I help the sales department improve their productivity.
While sales representatives are unavailable, handle urgent calls, emails, and messages, inform customers of delays, arrange delivery dates, and schedule marketing events.
Process handling orders through the mail, email, or phone and checking that the order has the correct price, discount, and product number.
Ensure efficient handling of sales, marketing, queries, and deliveries by working with other departments.
Make potential customers to be interested in a company's products and services as possible.
Requirements:
6 months to 2 years of telecalling or customer service experience (eCommerce experience preferred).
Excellent communication skills in Hindi and English (regional languages a plus).
Basic computer knowledge and familiarity with CRM systems or online order systems.
Positive attitude, patience, and ability to handle pressure.
High school diploma or equivalent (Bachelor's degree preferred).