IND is a purpose-led organization dedicated to transforming the lives of neurodivergent children and their families through heart-centered, home-based, and science-backed interventions. Our programs empower parents, bridge developmental gaps, and bring clarity, confidence, and capability to families navigating autism, ADHD, and related challenges.
As IND grows, we are building a strong front-line communications team to expand our reach, onboard new families, and support them through their journey with us.
Role Overview
We are looking for a
Telesales Executive
who will be the
voice of IND
--someone who can build trust, convey the value of our programs, and guide families toward the right support solutions. This role is ideal for someone who enjoys helping people, is persuasive without being pushy, and knows how to build warm yet professional relationships over the phone.
Key Responsibilities (KRA)
1.
Inbound & Outbound Calling
Make follow-up calls to families who have shown interest in IND's offerings
Reach out to fresh leads from events, social media, and referrals
Respond to queries with clarity and empathy, and qualify leads based on readiness
2.
Explaining Services
Communicate IND's programs, pricing, and benefits in a structured, simple manner
Use pre-prepared pitch scripts with natural flow and flexibility
Resolve objections and guide families toward the next action step (registration, session, or payment)
3.
Lead Tracking & CRM Updates
Maintain accurate records of interactions, follow-ups, and lead status
Coordinate with the parent support, coaching, or onboarding team as needed
Meet daily/weekly call targets and conversion goals
4.
Sales Follow-Up & Conversion
Nurture leads over time and close them at the right stage
Suggest relevant offerings based on the family's unique needs
Ensure a smooth and encouraging experience from first call to enrollment
Who This Role Is For
Individuals with
1-3 years of experience
in telesales, telecalling, customer service, or inside sales
Fluent in
spoken Bengali, Hindi, and English
Someone with strong communication skills, a warm tone, and
emotional intelligence
Experience in
parent-facing roles, education, or health/wellness services
is a bonus
Must be target-driven, sincere, and committed to
ethical, service-based selling
Growth & Opportunities at IND
Be part of a
high-impact mission
that transforms real lives
Receive
training in conscious communication, service-based selling
, and family psychology
Grow into roles such as
Sales Manager, Community Relationship Lead, or Enrollment Advisor
Work in a deeply
respectful, human-first environment
that values purpose, not just performance
Job Details
Type:
Full-Time (Offline)
Location:
Sovabazar, Kolkata
Work Days:
6 days/week
Salary:
Fixed + Incentives (based on conversions)
Job Type: Full-time
Schedule:
Day shift
Application Question(s):
Current and Expected CTC with rationale behind the same.
Experience:
Client relationship or Telesales: 1 year (Required)
Language:
Bengali (Required)
* English (Preferred)
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