We operate through website sales, marketplaces, and a strong tele consultation model supported by expert Ayurveda doctors.
Role Overview
We are seeking customer-focused Telecalling Executives to manage retention orders, refill follow-ups, customer queries, and post-purchase support. Candidates must have at least 2 years of experience in telecalling or retention roles.
Key Responsibilities
1. Customer Retention & Refill Management
Handle retention call lists for product replenishment cycles.
Increase reorder rate by explaining product benefits and doctor recommendations.
Book refill orders accurately in Odoo.
Identify cross-sell and upsell opportunities.
2. Customer Query Handling
Resolve product usage, dosage, and general queries.
Coordinate with doctor consultation team for medical questions.
Handle delivery issues, AWB tracking, damaged/wrong items, refunds, and replacements.
3. Telecalling Operations
Make outbound calls to existing customers and follow-up lists.
Maintain calling targets and update call notes in Odoo.
Schedule callbacks with accurate tagging.
4. Order Booking & CRM Handling (Odoo)
Create fresh and repeat orders accurately.
Validate customer details and ensure proper tagging.
Coordinate with warehouse for fulfillment.
5. Coordination with Internal Teams
Work closely with doctors, tele-sales supervisors, warehouse, and customer experience teams.
6. Retention Metrics & Reporting
Track performance metrics including conversion %, talk-time, CSAT, and resolution time.
Required Skills & Competencies
Must-Have Skills
Minimum 2 years experience in telecalling/retention roles
Strong English & Hindi communication
Good selling and customer handling skills
Experience with CRMs (Odoo preferred)
Health/wellness domain knowledge preferred
Key Attributes
Empathetic and patient communicator
Strong follow-up discipline
Target-oriented
Problem-solving mindset
Education
Minimum: 12th pass; Preferred: Graduate with experience in customer-facing roles.
Compensation
Competitive salary + performance incentives.
Work Schedule
6 days a week, rotational shifts (8-8.5 hours).
Why Join Us?
Fast-growing D2C health & wellness brand
Doctor-led teleconsultation model
Career growth opportunities
Supportive performance-driven culture
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?25,000.00 per month
Work Location: In person
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