Job Description

About Us:

Believable Vision Solutions Pvt Ltd is a leading marketing and e-commerce agency committed to delivering innovative solutions to our clients. We specialize in digital marketing, customer engagement, and e-commerce strategies. As we continue to expand, we are looking to hire a

Telecaller

to help manage both inbound and outbound calls, contributing to our customer service and sales efforts.

Job Summary:

As a Telecaller at Believable Vision Solutions Pvt Ltd, you will be responsible for managing inbound and outbound calls to potential and existing customers. You will play a crucial role in providing information about our products and services, handling customer inquiries, and driving sales opportunities. Your role will involve clear communication, strong product knowledge, and a customer-first attitude.

Key Responsibilities:

Inbound Calls

: Answer customer inquiries, provide information about products/services, and resolve issues in a timely and efficient manner.

Outbound Calls

: Reach out to potential clients to promote our services, follow up with leads, and conduct surveys if needed.

Lead Generation

: Identify new business opportunities and generate sales leads through calls and follow-ups.

Customer Support

: Assist with customer service issues and offer effective solutions to meet customer needs.

Sales Conversion

: Convert leads into customers by understanding their needs and offering relevant solutions.

Database Management

: Maintain accurate records of calls, follow-ups, and customer interactions in the CRM system.

Product Knowledge

: Stay updated on our services and offerings to accurately inform customers and prospects.

Reporting

: Provide regular updates on call outcomes, lead status, and sales performance.

Required Skills and Qualifications:

Proven experience as a Telecaller or in a similar role, preferably in marketing or e-commerce. Excellent communication skills (both verbal and written) with a good command of [English/Other Languages]. Ability to handle both inbound and outbound calls efficiently. Strong persuasion and negotiation skills to drive sales. Customer-focused attitude and strong problem-solving abilities. Familiarity with CRM software or a willingness to learn. Goal-oriented with a positive attitude and strong work ethic. High school diploma or equivalent; Bachelor's degree preferred.

Preferred Skills:

Experience with e-commerce platforms and digital marketing services. Previous sales or telemarketing experience is a plus. Ability to multitask and manage time effectively.

What We Offer:

Competitive salary and performance-based incentives. Opportunity to work in a dynamic, growth-oriented environment. Training and development opportunities to enhance skills. Friendly and collaborative work culture.
Job Types: Full-time, Permanent

Pay: ₹8,086.00 - ₹15,000.00 per month

Benefits:

Paid sick time
Work Location: In person