Job Description

West Down - The Heritage Resort is a 4-star luxury property in Ooty known for its Victorian charm, scenic surroundings, and warm hospitality. We are looking for a dynamic and enthusiastic

Telesales Executive

who can build strong travel agent and guest relationships to help drive bookings and revenue.

Key Responsibilities:

1. Travel Agent Relations

Make regular outbound calls to existing travel agents and stay in constant touch with them. Remind agents about special rate cards, promotions, and seasonal offers. Build and maintain strong rapport with travel partners to generate consistent bookings. Follow up with agents on leads and conversions.

2. Business Development

Identify and tie up with new travel agents through cold calling. Introduce

West Down - The Heritage Resort

and highlight property USPs, facilities, and amenities. Offer special rate cards and bring new agents onboard. Work towards achieving monthly booking and revenue targets through new partnerships.

3. Guest Relationship Management

Call existing and past guests who have previously stayed at the resort. Build rapport and extend a warm invitation to revisit the property. Collect referrals or potential leads from happy guests. Update guest database with relevant information and feedback.

4. MIS & Reporting

Maintain accurate daily call logs, agent interaction records, and booking status in MIS. Prepare and submit regular reports on calls, conversions, and agent engagement. Support the Sales & Revenue team with follow-ups and reports.

Required Skills & Qualifications:

Minimum 1-3 years of experience in

telesales / telecalling / customer engagement

(hospitality or travel industry preferred). Excellent communication skills in

Tamil and English

. Fluency in Hindi or any other South Indian regional language will be an added advantage. Good telephone etiquette and convincing skills. Basic computer knowledge, familiarity with MS Office, and ability to handle emails professionally. Pleasant personality, relationship-building skills, and target-driven attitude.

Perks & Benefits:

Breakfast and meals along with tea will be provided by the management on working days. Attractive salary package with incentives based on performance. Opportunity to grow within the sales and marketing department of a reputed 4-star resort. Supportive and professional work environment.

Work Schedule:

Location: Ooty Full-time | 6 Days Working

To Apply:

Send your updated resume to

coo@westdownsresort.com / +91 8098103388

with the subject line "Application for Telesales Executive - West Down".

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

Food provided
Ability to commute/relocate:

Ooty, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Experience:

Telesales: 1 year (Preferred)
Language:

English (Required) Tamil (Required) Hindi (Preferred) Malayalam (Preferred) Kannada (Preferred)
Location:

Ooty, Tamil Nadu (Preferred)
Work Location: In person