Job Description

Department:

Marketing / Patient Engagement

Reports To:

Operations Head

Location:

Banjara Hills

Job Purpose:

To effectively convert telephonic inquiries into confirmed patient consultations by providing accurate information, demonstrating empathy, and building trust. The ideal candidate must possess excellent communication skills in

English, Hindi, and Telugu

, with additional language proficiency being an added advantage.

Key Responsibilities:

Make outbound calls to prospective and existing patients to promote hospital services and convert leads into consultations. Handle inbound calls related to services, appointments, and patient inquiries in a professional and informative manner. Explain treatment options, departments, and doctor availability based on patient needs. Follow up with patients who have shown interest but have not yet confirmed appointments. Maintain call logs, update CRM/HMS systems with accurate patient interaction details. Meet or exceed monthly conversion targets (calls to consultations). Coordinate with the front office, OPD, or specialist teams to ensure smooth patient experiences. Share promotional offers or health packages during calls where appropriate. Escalate any patient complaints or serious issues to the supervisor immediately. Participate in training and quality monitoring sessions to improve pitch and patient handling skills.

Qualifications and Experience:

Education:

Graduate in any stream. Healthcare or customer service training preferred.

Experience:

Minimum

2 years

of experience in telesales, telecalling, or customer service roles (healthcare experience preferred).

Skills and Competencies:

Strong communication skills in

English, Hindi, and Telugu

(mandatory). Additional language(s) such as Kannada, Tamil, or Urdu is a plus. Proven track record of achieving

high call-to-consultation conversion rates

. Good listening skills, empathy, and ability to handle objections. Working knowledge of CRM tools, basic Excel, and hospital management systems. Goal-oriented and self-motivated.

Performance Indicators:

Call-to-consultation conversion rate Call handling time and patient satisfaction Lead follow-up efficiency Daily/weekly call targets achieved Quality and completeness of data entry

Work Conditions:

Office-based role with potential rotational shifts. 6-day working week with one weekly off (as scheduled). Performance-based incentives may be applicable.
Job Type: Full-time

Pay: From ?25,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Rotational shift Weekend availability
Language:

Hindi (Preferred) English (Preferred) Telugu (Preferred)
Work Location: In person

Application Deadline: 18/05/2025