Job Description

Position - Pre Sales Executive

Role Overview:

The Pre-Sales Executive will be responsible for generating and qualifying leads, understanding customer needs, and ensuring a smooth handover of prospects to the sales closure team. The ideal candidate will have strong communication skills, an understanding of the real estate or co-living industry, and the ability to build rapport with potential tenants.

Key Responsibilities:

Handle inbound and outbound inquiries through calls, emails, chat, and digital channels. Understand customer preferences, budget, and location requirements to recommend suitable co-living options. Maintain and update the CRM with accurate lead information, communication history, and follow-up details. Work closely with the marketing team to convert online leads into qualified prospects. Schedule property visits or virtual tours for potential residents. Coordinate with the on-ground sales and operations teams to ensure seamless customer experience. Follow up with leads at various stages of the sales funnel to improve conversion rates. Prepare regular reports on lead performance, conversion ratios, and customer feedback. Contribute to improving lead qualification and pre-sales processes.

Required Skills & Qualifications:

Bachelor's degree in business administration, Marketing, Real Estate, or related field. 1-3 years of experience in pre-sales, inside sales, or customer service (preferably in real estate, co-living, or hospitality sectors). Excellent verbal and written communication skills in English (additional local languages are a plus). Strong interpersonal and negotiation abilities. Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho). Ability to handle high volumes of leads and maintain quality follow-ups. Goal-oriented with a proactive attitude and customer-centric approach.

Key Performance Indicators (KPIs):

Number of qualified leads generated per month. Conversion rate from inquiry to booking. Response time to leads. Customer satisfaction scores during pre-sales engagement. Accuracy of CRM data and reporting.
Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Life insurance Provident Fund
Work Location: In person