Job Description

Lead Generation:

Telecallers make outbound calls to prospective customers to introduce products or services, explain their benefits, and generate interest.

Sales:

They persuade customers to make purchases, schedule appointments, or take other desired actions.

Market Research:

They may conduct surveys or gather feedback from potential customers to understand their needs and preferences.

Follow-up:

They follow up with leads and customers to nurture relationships and move them through the sales funnel.
Inbound Calling:

Customer Service:

Telecallers handle incoming calls from customers with inquiries, complaints, or requests for support.

Information Provision:

They provide accurate information about products, services, pricing, and company policies.

Problem Resolution:

They address customer issues and strive to find solutions to their problems.

Order Taking:

In some cases, they may take and process customer orders over the phone.
General Responsibilities:

Communication:

Excellent communication skills are essential for both listening to customers and clearly explaining information.

Record Keeping:

Maintaining accurate records of all calls, customer interactions, and sales transactions is crucial.

Target Achievement:

Many telecalling roles involve meeting daily or weekly call targets and sales goals.

Product Knowledge:

Telecallers need to be knowledgeable about the products and services they are promoting.

Professionalism:

Maintaining a professional and courteous demeanor, even when dealing with challenging situations, is important.

Adaptability:

Telecallers need to be adaptable and able to adjust their communication style and approach based on the situation.
Job Type: Full-time

Pay: From ?10,000.00 per month

Benefits:

Cell phone reimbursement
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person