Job Description

Telesales Executive (Italian Language - B2)

| Hybrid | Call & Chat Process

Company Overview:

We(The Airdesk Solutions )

are seeking a motivated and customer-focused

Telesales Executive

to join our dynamic team. This role involves handling

inbound & outbound calls

and

chat support

for airline services and B2B/B2C customers.

If you are fluent in Italian and enjoy working in a sales and support environment, we'd love to meet you!

Job Title:

Telesales Executive

Location:

Hybrid (Office + Remote)

Department:

Sales & Customer Support

Language Requirement:

Italian - B2 Level

Work Timings:

05:30 PM - 02:00 AM

Salary:

Starting from

?25,000 per month

Key Responsibilities:

Manage

inbound and outbound calls

for sales, reservations, and customer support. Handle

chat-based customer interactions

professionally. Support airline processes such as booking, rebooking, cancellations, and general queries. Provide efficient assistance to B2B and B2C clients. Understand customer needs and recommend appropriate services or solutions. Maintain accurate call and chat records in CRM systems. Meet sales targets and deliver excellent customer satisfaction. Coordinate with internal departments to resolve escalated issues.

Requirements:

Italian language proficiency (B2 level)

is mandatory. Strong communication and interpersonal skills. Experience in telesales, customer service, or airline support is an added advantage. Basic computer knowledge. Positive attitude and goal-oriented mindset.

Benefits:

Hybrid work model International client exposure Career growth and development Supportive and collaborative work environment
Job Type: Full-time

Pay: From ?25,000.00 per month

Work Location: In person