: Service Coordinator
Job Title: Service Coordinator
Salary: Upto 20,000
Location: Panipat
Qualification: Any Graduate
Job Summary:
The Service Coordinator is responsible for managing service requests, scheduling and coordinating technicians, ensuring timely resolution of customer issues, and maintaining high customer satisfaction. This role acts as a liaison between customers, technicians, and the management team.
Key Responsibilities:
- Coordinate and schedule service calls and maintenance activities.
- Maintain service records and update databases with accurate information.
- Communicate with clients to confirm appointments and provide updates.
- Handle customer inquiries and complaints professionally.
- Follow up with customers after service to ensure satisfaction.
- Prepare daily, weekly, and monthly service performance reports.
- Assist in spare parts ordering and inventory management.
- Receive feedback from the clients.
Skills & Competencies:
- Excellent communication and interpersonal skills.
- Problem-solving and conflict-resolution skills.
- Proficiency in MS Office (Word, Excel).
- Customer-focused mindset.
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