Job Description

Position : Telesales Executive (Only For Women)

Location : Delhi

Key Responsibilities:

Job Title: Telesales Executive

Location: B Hive 11, behind Badarpur metro station

Department: Sales

Reports To: Sales Manager/TL

Job Overview:

The candidate will be responsible for maintaining and expanding relationships with existing clients, generating new leads, and contributing to the overall sales strategy. The RM will also ensure client satisfaction by resolving grievances and offering personalized solutions, focusing on sales planning, payment collection, and working closely with the digital marketing team.

Key Responsibilities:

1. Technical & Product Knowledge: o Possess in-depth knowledge of Tally software and its functionalities. o Continuously stay updated with new features and offerings of the Tally product suite.

2. Client Acquisition & Lead Generation: o Generate leads through cold calling, mass mailing, and mass WhatsApp campaigns. o Identify new prospects and follow up with them to convert leads into sales. o Collaborate with the digital marketing team to strategize on lead generation efforts.

3. Sales Strategy & Planning: o Develop and execute sales plans to meet targets. o Work with the sales team to forecast demand and strategize on customer acquisition. o Prepare and share quotations with potential clients, ensuring accurate pricing and terms.

4. Customer Relationship Management: o Maintain strong relationships with current clients to ensure high levels of client satisfaction. o Gather feedback from clients to monitor satisfaction levels and preserve the company's reputation. o Handle grievances effectively to resolve issues and maintain positive relationships.

5. Negotiation & Closing Sales: o Confidently negotiate with prospects and clients to close deals. o Handle sales objections, identify the best solutions, and ensure successful sales closures.

6. Order Processing & Payment Collection: o Take and process client orders accurately, ensuring timely order fulfillment. o Responsible for collecting payments from clients, especially for new orders and long-pending dues.

7. Reporting & Data Management: o Prepare daily reports and updates on sales activities, including lead generation, follow-ups, and client feedback. o Have good knowledge of Google Sheets and MS-Office for report generation and data analysis. o Generate MIS (Management Information Systems) reports for higher management, providing insights on sales performance.

8. Team Collaboration: o Work closely with the digital marketing team to align marketing efforts with sales objectives. o Be a team player by contributing to the overall performance of the sales team.

9. Discipline & Target-Oriented: o Be disciplined in meeting deadlines and achieving sales targets. o Develop a target-driven mindset to maximize sales opportunities.

Qualifications:

Freshers or 1-3 years of experience in sales, relationship management or a similar role or a similar role. Knowledge and experience with Tally/Accounting software are preferred. Proficiency in MS-Office (Excel, Word, PowerPoint) and Google Sheets for data reporting. Strong negotiation, communication, and interpersonal skills. Experience in mass mailing and WhatsApp marketing campaigns.

Key Skills:

Confident Speaker: Ability to present and communicate effectively with clients. Customer Centricity: Strong focus on delivering a positive client experience. Good in Negotiation and Closure: Ability to negotiate deals successfully and close sales. Target Driven: Demonstrated success in meeting and exceeding sales targets. Team Player: Work well with colleagues across departments, especially in sales and marketing. Disciplined and Organized: Ability to manage multiple tasks while ensuring timely delivery of client services.
Salary: Competitive, based on experience.

Job Types: Full-time, Fresher

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person