Job Description

Job Title:

Telesales Executive

Department:

Sales & Customer Support

Company:

Birla Healthcare Ayurveda Pvt. Ltd.

Job Purpose

To promote Birla Ayurveda therapies, wellness packages, and products by contacting prospective and existing customers over the phone, generating leads, booking consultations, and supporting customers with relevant information to drive sales conversions.

Key Responsibilities

Make outbound calls to prospective clients and explain Birla Ayurveda services, therapies, wellness programs, and products. Generate and qualify leads; schedule consultations with Ayurvedic doctors at centers. Convert inquiries into bookings/appointments and follow up to ensure attendance. Maintain and update customer database (CRM) with call records, feedback, and lead status. Provide accurate information regarding treatment packages, centers, offers, and pricing. Handle inbound calls and respond to customer queries promptly and professionally. Achieve monthly call targets, lead conversion targets, and revenue KPIs. Follow standard scripts and maintain brand communication guidelines. Build strong relationships with potential clients through consistent follow-up. Share customer concerns and market feedback with the marketing and operations team. Assist with tele-campaigns for promotions, customer retention, and festive offers.

Skills & Competencies Required

Excellent communication and persuasion skills (English/Hindi/Regional language). Customer-focused with a positive attitude and problem-solving approach. Ability to handle objections and convert leads. Basic knowledge of Ayurveda / willingness to learn product details. Proficiency in CRM tools, MS Excel, and tele-calling systems. Strong follow-up, coordination, and time management skills. Ability to work in a target-driven environment.

Qualifications & Experience

Minimum HSC / Graduate (any stream). 1-3 years of experience in telesales/customer support, preferably in healthcare, wellness, or service industry. Freshers with good communication skills may also apply.
Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Internet reimbursement Paid sick time Provident Fund
Work Location: In person