Job Description

Job Title: Call Center Executive - Education Sector (Lead Generation & Admissions)

Location:

Mulund

Department:

Call Center/ Telesales

Reports To:

Team Leader

Employment Type:

Full-time

Job Summary:

We are seeking an enthusiastic and target-driven

Call Center Executive

to join our admissions team. The ideal candidate will be responsible for reaching out to prospective students and parents, providing information about our educational programs, and converting inquiries into admissions. The role involves handling both inbound and outbound calls to achieve enrollment goals.

Key Responsibilities:

Make

outbound calls

to prospective students and parents to generate leads and drive admissions. Respond to

inbound inquiries

received through phone, email, or other communication channels. Provide detailed information about

courses, programs, eligibility, and admission procedures.

Maintain and update the

CRM/database

with accurate lead information and call records. Follow up on leads systematically and

nurture prospects through the admission cycle.

Coordinate with the

admissions and counseling teams

to ensure a smooth enrollment process. Achieve daily, weekly, and monthly

call and conversion targets.

Handle student queries and concerns with professionalism and empathy. Stay updated with the organization's latest

programs, policies, and offers

to ensure accurate communication. Participate in

admission campaigns, webinars, and promotional activities

when required.

Key Skills and Competencies:

Excellent

communication and interpersonal skills

(both English and regional languages). Strong

sales and persuasion skills

with a customer-first attitude. Ability to handle pressure and meet targets consistently. Good

telephone etiquette

and listening skills. Basic computer knowledge and experience with

CRM or lead management software.

Positive attitude, patience, and the ability to work as part of a team.

Qualifications & Experience:

Education:

Minimum HSC to Graduate (Bachelor's degree in any discipline).

Experience:

1-3 years of experience in telecalling. Experience in the

education sector

(schools, colleges, edtech, or training institutes) preferred.

Languages:

Proficiency in English

,

Marathi and Hindi

Compensation:

Rs. 15000/- to 20000/- Per Month

Work Schedule:

09:00 to 18:00

10:00 to 19:00

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Provident Fund
Work Location: In person