Convert leads for the company through telephonic conversations
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process business in an accurate manner
Handle grievances to preserve the company's reputation
Go the "extra mile" to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
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