:
Identify and contact potential clients (businesses or individuals) to pitch IT products/services such as software solutions, cloud services, IT consulting, cybersecurity, or managed IT services.
Research and build a database of prospective clients using CRM tools, online directories, or referrals.
Qualify leads by assessing their needs, budget, and decision-making authority.
Cold Calling and Outbound Sales
:
Make outbound calls to prospective clients to introduce the company's IT offerings.
Deliver tailored pitches to explain how the company's solutions (e.g., software, SaaS, IT infrastructure) meet client needs.
Handle objections, answer queries, and build trust to convert prospects into leads or clients.
Client Relationship Management
:
Follow up with leads through calls, emails, or other communication channels to nurture relationships.
Maintain regular contact with existing clients to upsell or cross-sell additional IT products/services.
Ensure client satisfaction by addressing concerns or escalating issues to the appropriate team.
Product/Service Knowledge
:
Develop a deep understanding of the company's IT offerings, including software features, technical specifications, pricing, and competitive advantages.
Stay updated on industry trends, emerging technologies, and competitor offerings to articulate value propositions effectively.
Sales Target Achievement
:
Meet or exceed daily, weekly, or monthly sales quotas set by the company.
Track and report call outcomes, lead conversions, and sales progress using CRM software (e.g., Salesforce, HubSpot).
Data Management and Reporting
:
Record all interactions, client details, and feedback in the CRM system.
Generate reports on call activities, lead status, and sales performance for management review.
Collaboration with Teams
:
Work closely with the sales, marketing, and technical teams to align on campaigns, product updates, and client requirements.
Provide feedback from prospects to help refine marketing strategies or product offerings.
Customer Support and Issue Resolution
:
Address basic customer queries about IT products/services or direct them to technical support teams for complex issues.
Ensure a positive customer experience to enhance brand reputation.
Skills and Qualifications
Communication Skills
: Excellent verbal and written communication to engage clients effectively and explain technical concepts in simple terms.
Sales Acumen
: Strong persuasion and negotiation skills to close deals and handle objections.
Technical Knowledge
: Basic understanding of IT products/services (e.g., software, cloud computing, cybersecurity) to communicate their benefits.
CRM Proficiency
: Familiarity with tools like Salesforce, Zoho CRM, or HubSpot for managing leads and tracking sales.
Interpersonal Skills
: Ability to build rapport and maintain long-term client relationships.
Time Management
: Ability to prioritize tasks and manage high call volumes efficiently.
Education
: Typically requires a high school diploma or bachelor's degree (preferably in IT, marketing, or business); relevant experience may substitute for formal education.
Experience
: Prior experience in telemarketing, sales, or customer service is preferred, especially in the IT sector.
Tools and Technologies
Email and communication platforms (e.g., Outlook, Gmail)
Spreadsheets and reporting tools (e.g., Excel, Google Sheets)
LinkedIn or other platforms for lead generation
Work Environment
Office-Based
: Telemarketing executives may work from an office.
High-Pressure Role
: The role often involves meeting strict sales targets and handling rejection from prospects.
Team-Oriented
: Collaboration with sales and marketing teams is common to align strategies and campaigns.
Challenges
Handling frequent rejections from prospects.
Meeting aggressive sales targets and KPIs.
Staying motivated in a repetitive, high-pressure role.
Keeping up with rapidly evolving IT products and industry trends.
Job Type: Full-time
Pay: ?15,000.00 - ?20,000.00 per month
Benefits:
Cell phone reimbursement
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Experience:
Telemarketing: 2 years (Required)
Telecalling: 2 years (Required)
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person