Job Description

We are looking for an enthusiastic and customer-focused

Telesales Executive

to handle inbound and outbound calls for our clothing store. The ideal candidate should have strong communication skills, a pleasant personality, and the ability to understand customer preferences and promote products effectively.

Key Responsibilities

Make outbound calls to existing and potential customers to promote new arrivals, offers, and store updates. Handle incoming customer inquiries related to products, sizes, availability, pricing, and ongoing promotions. Understand customer preferences and recommend suitable clothing items and styles. Maintain and update customer information, order details, and follow-ups in the system. Assist customers with order placements, exchanges, returns, and product-related queries. Build strong customer relationships to drive repeat business and customer loyalty. Achieve daily/weekly/monthly call targets and sales goals. Coordinate with the store team to ensure smooth processing of orders and customer requests. Maintain professionalism and a positive tone during all customer interactions. Provide feedback to management regarding customer needs, complaints, and product trends.

Requirements

Previous experience in telesales, customer service, or retail sales (preferably in clothing/apparel). Strong communication and interpersonal skills. Ability to handle customer queries calmly and professionally. Basic computer knowledge and familiarity with CRM or sales software is a plus. Fluent in English and [add other required languages]. Positive attitude, confidence, and the ability to persuade customers. Ability to work in a fast-paced environment.

Preferred Skills

Knowledge of fashion trends, fabric types, sizes, and styling. Ability to upsell and cross-sell products. Strong customer service orientation. Multitasking and good time management
Job Types: Full-time, Permanent

Pay: From ?10,000.00 per month