Job Description

Job Summary:

We are looking for a knowledgeable and dynamic Tele Caller to join our team in Surat. The ideal candidate will have a background in agriculture, strong communication and interpersonal skills, and a passion for helping farmers adopt modern farming practices. This role requires managing high call volumes while providing expert advice on crop nutrition, plant health, and farming solutions.

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Key Responsibilities:

Make 80-100 outbound calls daily to connect with farmers and guide them on agricultural practices, product usage, and crop advisory.

Handle incoming farmer queries and provide clear, accurate, and helpful solutions.

Document and verify customer details, maintain accurate records, and update information in the CRM system.

Use MS-Excel to maintain call logs, feedback, and follow-up schedules.

Collaborate with the agronomy and sales teams to ensure seamless support and customer satisfaction.

Build trust and rapport with farmers to drive awareness, engagement, and adoption of agricultural products or services.

Meet daily, weekly, and monthly call and sales targets.

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Required Skills & Qualifications:

Bachelor's degree/diploma in Agriculture, Horticulture, or related fields.

Fresher - 3 years of experience in tele-calling or customer support, preferably in the agriculture sector.

Strong communication skills

Working knowledge of CRM tools, MS-Excel, and basic documentation.

Good understanding of farming systems, crop cycles, agri-inputs, and farmer behavior.

Ability to multitask, manage time efficiently, and work under pressure.

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Preferred Attributes:

Empathetic listener with a customer-first mindset.

Passionate about improving farmer livelihoods and promoting sustainable agriculture.

Quick learner and problem solver with a proactive attitude.

Job Type: Full-time

Pay: ?20,000.00 - ?27,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person