Job Description

Overview

Location: Ahmedabad, Gujarat

Company: A leading automobile dealership in the country

We are seeking an experienced and motivated

Telecaller specializing in Motor Insurance

to join our dynamic team. The ideal candidate will have a proven track record in

outbound calling, policy renewals, lead generation

, and

customer service

related to

car and two-wheeler insurance

. This role is critical in driving policy sales, renewals, and ensuring customer satisfaction.

Key Responsibilities:

Make outbound calls to existing and potential customers to sell or renew

motor insurance policies

. Explain policy coverage, premiums, benefits, terms, and conditions clearly to customers. Handle customer queries regarding car/bike insurance products efficiently. Follow up on leads and maintain accurate records of interactions and conversions. Upsell and cross-sell other relevant insurance products where appropriate. Ensure timely renewals by contacting policyholders before expiry. Collaborate with the underwriting and claims team for post-sales support. Achieve daily, weekly, and monthly targets for sales and renewals. Maintain compliance with IRDAI guidelines and company standards.

Requirements:

1 to 2 years

of experience as a telecaller, telesales executive, or customer service executive in

Motor Insurance

. Strong understanding of

car and two-wheeler insurance products, endorsements, NCBs, add-ons

, etc. Excellent communication skills in English and regional languages (as applicable). Ability to work under pressure and meet targets consistently. Familiarity with CRM systems and telecalling tools. IRDAI certification (preferred but not mandatory). High school diploma or bachelor's degree in any field.

Preferred Qualifications:

Experience with major insurance companies or brokers. Prior involvement in handling

policy renewals

and

third-party insurance

. Knowledge of RTO documentation and claims assistance.
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?17,000.00 per month

Benefits:

Health insurance Provident Fund
Supplemental Pay:

Performance bonus
Language:

Hindi (Required) English (Required)
Work Location: In person