Job Description

Job Title -

Telesales Executive

(Multiple Openings, early joiners will be preferred)

Work Location: US Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076

Background of the Role:

As a Telesales Executive at Infinity Assurance, you will be responsible for selling our

Extended Warranty, Device Protection Plans, Service Contracts / AMCs and similar services for Mobile Phones, Home Appliances, Consumer Electronics, Kitchen Appliances, Personal Gadgets, Office automation

products.

This role requires you to understand customer needs, effectively communicate the value of our services, and convert leads into sales. Your focus will be on building trust, handling queries, and achieving sales targets in a customer-first environment.

You must possess excellent communication skills, a customer-centric approach, and the ability to meet sales targets.

This is purely a Sales Target driven role and you must be extremely smart in selling similar services.

Candidates who have experience on selling similar services only should apply.

Key Responsibilities:

Presenting Our Products and Services:

Make outbound calls to prospective and existing customers and clearly explain the features and benefits of the company's

Extended Warranty, Device Protection Plans, Service Contracts / AMCs and similar services for Mobile Phones, Home Appliances, Consumer Electronics, Kitchen Appliances, Personal Gadgets, Office automation products etc to end customers*

Customer Engagement:

Connect with customers via calls, Email & chat to provide information, resolve customer's queries in a professional and persuasive manner, offer most optimum solution and complete the sales.

Troubleshooting Issues:

Helping customers to resolve any inconveniences they may be experiencing post sales

Providing Excellent Customer Service

: Maintaining a polite and customer-focused attitude, ensuring positive interactions.

Use of CRM and Other Tools:

Maintain accurate and up-to-date records of customer interactions and conversions using CRM / MS office tools.

Reports:

Achieve assigned monthly and quarterly sales targets while supporting the overall team performance.

Candidate Profile:

You must have a minimum of 2 years of experience in selling Extended Warranty, Device Protection Plans, Service Contracts / AMCs, Insurance Products and similar services to end customers You must be a Telesales / telemarketing professional with proven sales numbers You must have Excellent verbal and written communication skills in English, Hindi and preferably also in regional languages. You must have worked in a dynamic, target-driven environment with high call volumes in a small set-up. Strong persuasion, negotiation, and customer engagement skills are a must You must have an extreme focus on numbers, calculations with working knowledge on excel Familiarity with CRM systems or call center software is desired.

Qualifications and Experience:

Graduates from all academic backgrounds can apply. Excellent negotiation skills with the ability to influence and close sales orders effectively*
Strong proficiency in Microsoft Excel with the ability to perform accurate calculations Self-motivated, target-driven, and adaptable to a fast-paced environment.

Prior experience in insurance, warranty services, or consumer electronics is preferred.*

Important Notes:

This is Full time and 100% work from office only (Mon-Sat; 6 Days a week) based in South Delhi. Should have worked in small teams with multi-skilled resources We want you to join early... Competitive salary with performance-based incentives Compensation is no bar to exceptional candidates

About us:

We, Infinity Assurance Solutions, Private Limited (https://www.infinityassurance.com, https://www.infyshield.com & https://infyvault.com ), a New Delhi-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, and other marquee industry veterans; specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.

Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion.

Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long-term clients, in-house application, and lean organization structure.

We are building a team of High Performance Individuals to contribute to the growth trajectory.

Job Types: Full-time, Permanent

Pay: ?250,000.00 - ?360,000.00 per year

Benefits:

Leave encashment Provident Fund
Schedule:

Morning shift
Supplemental Pay:

Commission pay Performance bonus
Ability to commute/relocate:

Jasola, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Do you have experience in selling Extended Warranty, Device Protection Plans services for Mobile Phones, Home Appliances, Consumer Electronics?
Language:

English (Required)
Work Location: In person

Expected Start Date: 02/06/2025