Job Description

Key Responsibilities

Lead Management & Sales Conversion

Handle

inbound inquiries

from WhatsApp, website, social media, and referral channels. Make

outbound sales calls

to warm and cold leads. Understand customer travel requirements and recommend suitable packages. Share itineraries, pricing, inclusions, and destination details with clarity. Follow up consistently to

convert leads into confirmed bookings

. Maintain a strong closure rate and meet monthly sales targets.

Customer Communication & Relationship Building

Build rapport with clients and deliver a

consultative sales experience

. Provide accurate information regarding destination, hotels, darshan protocols, and logistics. Maintain professionalism, empathy, and confidence in all interactions. Ensure high customer satisfaction through timely updates and smooth communication.

CRM & Reporting

Update and maintain lead data in CRM daily. Track sales pipeline, follow-up status, and closure reports. Share daily/weekly performance updates with the Sales Head.

Coordination & Backend Support

Coordinate with operations for bookings, hotel availability, darshan assistance, and transfers. Ensure accurate communication of client details to the operations team. Assist in resolving customer issues before or during travel.

Required Experience & Skills

2-4 years experience

in Travel Sales / Tele Sales (must). Strong knowledge of domestic travel destinations (UP circuits preferred: Varanasi, Ayodhya, Prayagraj, etc.). Excellent communication skills (Hindi & English). Ability to handle high-volume inquiries and multiple leads simultaneously. Proven track record of

closing travel packages

. Familiarity with WhatsApp Business, CRM tools, and Google Sheets. Customer-first mindset with patience and problem-solving skills.

Benefits of Working with Ullassa

Attractive salary + incentive structure. Fast-growing brand in the spiritual & experiential travel space. Career growth opportunities across Sales, Operations & Destination Management. Supportive culture with a focus on learning, quality, and teamwork.
Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Flexible schedule Paid time off
Work Location: In person