Job Description

Location: Ahmedabad, Gujarat
Company: A leading automobile dealership in the country
We are seeking an experienced and motivated Telecaller specializing in Motor Insurance to join our dynamic team. The ideal candidate will have a proven track record in outbound calling, policy renewals, lead generation, and customer service related to car and two-wheeler insurance. This role is critical in driving policy sales, renewals, and ensuring customer satisfaction.
Key Responsibilities:

• Make outbound calls to existing and potential customers to sell or renew motor insurance policies.

• Explain policy coverage, premiums, benefits, terms, and conditions clearly to customers.

• Handle customer queries regarding car/bike insurance products efficiently.

• Follow up on leads and maintain accurate records of interactions and conversions.

• Upsell and cross-sell other relevant insurance products where appropriate.

• Ensure timely renewals by contacting policyholders before expiry.

• Collaborate with the underwriting and claims team for post-sales support.

• Achieve daily, weekly, and monthly targets for sales and renewals.

• Maintain compliance with IRDAI guidelines and company standards.

• 1 to 2 years of experience as a telecaller, telesales executive, or customer service executive in Motor Insurance.

• Strong understanding of car and two-wheeler insurance products, endorsements, NCBs, add-ons, etc.

• Excellent communication skills in English and regional languages (as applicable).

• Ability to work under pressure and meet targets consistently.

• Familiarity with CRM systems and telecalling tools.

• IRDAI certification (preferred but not mandatory).

• High school diploma or bachelor's degree in any field.

• Experience with major insurance companies or brokers.

• Prior involvement in handling policy renewals and third-party insurance.

• Knowledge of RTO documentation and claims assistance.