Job Description

We are looking for a proactive and empathetic

Customer Service Executive

to support users of our digital gold investment platform. You'll be the first point of contact for customers, helping them navigate the app, resolve issues, and build trust in our services. This role requires strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences in the fintech space.
Key Responsibilities

Respond to customer queries via chat, email, and phone in a timely and professional manner. Assist users with onboarding, KYC verification, transactions, and app navigation. Resolve complaints related to gold purchases, redemptions, payments, and account access. Educate customers on platform features, security protocols, and investment options. Escalate technical or complex issues to relevant departments and follow up until resolution. Maintain accurate records of customer interactions and feedback. Collaborate with product and tech teams to improve user experience based on customer insights.
Requirements

1-3 years of experience in customer support, preferably in fintech, banking, or e-commerce. Familiarity with digital wallets, UPI, and investment platforms. Strong verbal and written communication skills in English and local languages. Ability to handle sensitive financial queries with discretion and professionalism. Experience with CRM tools and ticketing systems (e.g., Zendesk, Freshdesk). Bachelor's degree in any discipline (Commerce or Finance preferred).
Preferred Skills

Knowledge of gold investment products (digital gold, ETFs, sovereign gold bonds). Multilingual proficiency (especially Hindi, Telugu, Tamil, or Kannada). Empathy, patience, and a customer-first mindset.
Benefits

Competitive salary and performance incentives. Health insurance and wellness programs. Training in fintech and customer engagement. Opportunities for career growth in a fast-evolving sector.
Job Type: Full-time

Pay: ₹15,500.00 - ₹35,000.00 per month

Work Location: In person