Job Description

Key Responsibilities:

Promoting products/services:

Telesales Representatives inform potential and existing customers about company offerings, highlighting features and benefits to generate interest.

Building customer relationships:

They establish rapport with customers, understand their needs, and tailor sales approaches to meet those needs effectively.

Meeting sales targets:

They are responsible for achieving daily, weekly, or monthly sales quotas, often measured by the number of successful sales or revenue generated.

Handling customer inquiries:

They answer questions about products, services, pricing, and promotions, providing clear and accurate information.

Managing sales process:

This includes initiating calls, presenting information, handling objections, and closing sales, often using sales scripts and call strategies.

Maintaining customer records:

They update customer information, track interactions, and manage sales data using CRM systems or other designated tools.

Providing excellent customer service:

They strive to ensure customer satisfaction by addressing concerns, resolving issues, and fostering positive interactions.

Following up on leads:

They may follow up on leads generated by other teams or marketing campaigns, converting them into sales opportunities.

Staying informed:

They keep up-to-date with product knowledge, sales techniques, and market trends to effectively engage with customers.
Skills and Qualifications:

Communication skills:

Excellent verbal communication, active listening, and persuasive speaking are essential.

Sales skills:

Proven ability to close sales, handle objections, and build rapport with customers.

Product knowledge:

A thorough understanding of the products or services being sold is crucial.

Customer service skills:

Ability to address customer needs, resolve issues, and ensure satisfaction.

Time management and organization:

Effectively managing call volume, following up on leads, and meeting deadlines is vital.

Resilience and positive attitude:

Telesales can involve rejection, so the ability to stay positive and persistent is important.

Technical skills:

Proficiency with CRM systems, dialers, and other sales technologies.

Experience:

Prior experience in telesales or a related sales role is often preferred.
Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Language:

Hindi (Preferred) English (Required)
Work Location: In person