Job Description

We are seeking a professional and courteous

Telephone Operator

to manage internal and external communications at our hotel. The ideal candidate will be the first point of contact for guests and callers, ensuring prompt, accurate, and friendly service.

Key Responsibilities:

Answer all incoming calls promptly, courteously, and professionally. Direct calls to appropriate departments or individuals. Handle guest requests, messages, and wake-up calls efficiently. Provide accurate information about the hotel, services, and local attractions. Log and relay messages accurately to guests and staff. Monitor emergency calls and follow hotel safety procedures. Maintain confidentiality of guest and hotel information. Assist with basic reservations and inquiries when required. Keep the telephone area clean, organized, and presentable.

Qualifications:

Graduate with Previous experience in a similar role preferred. Good command of English and local languages. Pleasant voice and clear communication skills. Ability to handle multiple calls efficiently. Basic computer skills and knowledge of telephone systems. Polite, professional, and customer-service oriented.
Job Types: Full-time, Permanent

Pay: ₹12,500.00 - ₹18,500.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person