Job Description

We are looking for a courteous and efficient

Telephone Operator

to handle incoming and outgoing calls while delivering prompt and professional service to guests. The ideal candidate will play a key role in ensuring smooth communication and a positive guest experience.

Key Responsibilities:

Answer and route all incoming calls promptly and professionally Provide accurate information about hotel services and facilities Handle guest requests, wake-up calls, and messages efficiently Maintain proper call logs and records Coordinate with Front Office and other departments for guest assistance Follow hotel SOPs and service standards at all times

Requirements:

Graduate or diploma in Hospitality (preferred) Prior experience in a similar role in the hotel industry is an advantage Excellent communication skills in English and Hindi (additional languages are a plus) Pleasant voice and professional telephone etiquette Ability to multitask and work in shifts

What We Offer:

Opportunity to work with a reputed hospitality brand Professional growth and learning environment Competitive salary and benefits
Job Type: Full-time

Pay: ?16,500.00 - ?18,500.00 per month

Benefits:

Commuter assistance Food provided Provident Fund
Ability to commute/relocate:

Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person