Answer all incoming calls promptly and professionally. Direct calls to the appropriate department or personnel. Assist with emergency calls, following proper protocols. Relay messages and important information to hospital staff and departments. Maintain accurate records of phone calls and messages. Assist with paging staff or departments as needed. Provide assistance to patients, family members, and hospital staff. Maintain patient and hospital confidentiality per HIPAA guidelines. Operate and maintain the hospital's telephone systems. Help with administrative tasks, such as patient transportation requests.
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