Job Description

The Customer Service Representative is responsible for handling customer inquiries and resolving issues in a timely, professional, and efficient manner. This role requires excellent communication skills, problem-solving abilities, and a customer-centric attitude.

Key Responsibilities:

Handle inbound and/or outbound calls, emails, or chat from customers. Resolve customer issues related to products, services, billing, or technical concerns. Provide accurate information and guidance to customers. Escalate unresolved issues to the appropriate department or supervisor when needed. Maintain a high level of professionalism and customer satisfaction. Document all interactions and follow standard operating procedures. Meet performance metrics such as call quality, customer satisfaction, and productivity.
Qualification:

12 th pass

Job Types: Full-time, Part-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule Food provided
Schedule:

Day shift Evening shift Monday to Friday Morning shift Night shift Rotational shift
Supplemental Pay:

Joining bonus
Work Location: In person