Job Description

A Teleperformance job description typically involves customer service, communication, and problem-solving, with responsibilities including responding to customer inquiries via phone, email, or chat, resolving complaints, and maintaining customer satisfaction. Other roles, like Team Leader or Quality Analyst, involve managing a team, conducting performance reviews, monitoring calls, and ensuring compliance with company standards and client requirements. For entry-level roles (e.g., Customer Service Agent, Customer Support Executive) Customer Interaction: Handle customer inquiries, complaints, and requests through various channels like phone, email, and chat. Problem-Solving: Identify customer needs, provide solutions, and ensure their issues are resolved in a timely manner. Communication: Maintain a positive and empathetic attitude, communicate clearly, and coordinate with colleagues as needed. Administration: Accurately record customer interactions, process orders or applications, and manage customer data. Product Knowledge: Develop a thorough understanding of products and services to effectively answer questions. For more advanced roles (e.g., Team Leader, Quality Analyst) Team Management: Supervise and lead a team of representatives, conduct performance reviews, and provide coaching. Quality Assurance: Monitor calls, provide feedback to agents on their performance, and ensure compliance with quality guidelines. Performance Improvement: Analyze performance data, participate in improvement initiatives, and report on team and individual performance. Process Adherence: Ensure the team follows company guidelines and procedures, which may include COPC and ISO standards. Tamil candidates only
Job Types: Full-time, Fresher

Pay: ₹155,966.48 - ₹1,031,103.58 per year

Benefits:

Food provided
Work Location: In person