Job Description

Job Title: Customer Service Executive - International ProcessLocation: Malad , MumbaiJob Type: Full-timeShift Timings: Night Shift / Rotational Shifts (as per international time zones)Industry: BPO / KPO / ITESJob Summary:We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.Key Responsibilities:- Handle inbound/outbound calls, emails, or chats from international customers (primarily US/UK/AUS).- Address customer queries, complaints, and provide appropriate solutions in a timely manner.- Maintain accurate records of customer interactions and follow-up actions.- Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).- Escalate unresolved issues to higher authorities when required.- Stay updated with product knowledge, system updates, and standard procedures.- Adhere to company policies and quality standards at all times.Key Requirements:Education: Minimum HSC / Graduate in any discipline.Experience: 0-4 years in an international voice or non-voice process (freshers with excellent communication skills can apply).Communication Skills: Excellent verbal and written English communication is a must.- Willingness to work in night shifts and rotational shifts.- Good computer skills (MS Office, email, CRM tools).- Ability to handle pressure and multitask effectively.- Customer-focused with a problem-solving attitude.Salary & Benefit- Night shift allowance, performance incentives- Transport facilities (cab drop/pickup)- Health insurance and other benefits- Career growth opportunitiesWork Location:Malad, Mumbai - Work from Office (ref:updazz.com)