Job Description

Job Role:

Answer inbound calls and assist customers with their Queries/Request/Complains.

Raise Request & Complaints on behalf of the customer in the CRM tool.

Generate leads and educate customers about new products & their benefits.

Maintain and adhere to compliance guidelines

Capture problem indicators, highlight and suggest improvement

Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

Maintain adequate knowledge levels on products, processes and systems used

Ensure sales target are met

Skills Required:

o Excellent verbal communication skills

o Ability to comprehend, capture as well as interpret basic customer information

o Strong customer service focus

o Knowledge of Banking / Credit cards preferred

Languages Required: English + Hindi (compulsory).

interested Candidates Share Your Updated Resume in this Number:

6369843028

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Provident Fund
Ability to commute/relocate:

Karapakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Do you speak Hindi?
Language:

English (Preferred)
Work Location: In person