Job Description

Location:

Faridabad

Industry:

Ayurvedic | Nutraceutical | Wellness | Healthcare

Job Type:

Full-Time

Experience:

0-3 Years

Reports To:

Sales Manager / Customer Relationship Manager

About Us

Welcome to

Vedic Herbal Concept

, your trusted partner in manufacturing premium healthcare and wellness products. We specialize in Ayurvedic formulations, nutraceuticals, and high-quality personal care solutions. Rooted in tradition and powered by science, our state-of-the-art manufacturing facilities uphold the highest standards of purity, sustainability, and efficacy.

Job Summary:

We are looking for a proactive and customer-focused

Customer Follow-Up & Inquiry Executive

to manage incoming leads, respond to inquiries, and ensure timely follow-ups. The ideal candidate will be responsible for building trust and maintaining relationships with prospective and existing customers through effective communication.

Key Responsibilities:

Make outbound calls to potential and existing customers to follow up on inquiries, leads, or service feedback. Respond to incoming calls, emails, and WhatsApp messages regarding product or service-related questions. Maintain a detailed record of customer interactions, follow-up schedules, and communication history using CRM tools or Excel. Coordinate with the sales and production teams to provide accurate updates to customers. Share product information, offers, and promotions to increase conversions. Handle post-purchase support and collect feedback to improve customer satisfaction. Remind customers about re-orders, subscriptions, or scheduled consultations. Maintain high professionalism and empathy while dealing with customers.

Skills & Qualifications:

Excellent verbal communication skills in English and Hindi (additional regional language is a plus). Good interpersonal skills with a polite and confident attitude. Basic computer proficiency - Excel, email, CRM systems, WhatsApp Web. Organized and detail-oriented. Prior experience in telecalling, customer service, or sales follow-up preferred.

Benefits:

Competitive salary + performance-based incentives Professional growth in a fast-growing Ayurvedic and wellness brand Friendly and supportive work environment
Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Commission pay Performance bonus
Language:

English (Required) Hindi (Required)
Location:

Faridabad Sector 22, Faridabad, Haryana (Preferred)
Work Location: In person

Application Deadline: 16/07/2025