Job Description

- Telemarketer (Electronic Products)

Designation: Telemarketer

Years of Experience: 1 to 3 years

Education: Any Graduate

Vacancy: 2

Job Location: Gandhinagar, Gujarat

Age: 20 - 30 years (Female)

Job Function: Tele Marketing

Industry Preferred: Electronics (Laptops, Interactive Flat Panels, TVs, Mobile Accessories)

Employment Type: Full Time

Responsibilities:

- Handle inbound and outbound calls for customers seeking information about electronic products such as laptops, interactive flat panels, TVs, and mobile accessories.

- Provide detailed product knowledge and assist in guiding customers towards suitable products based on their requirements.

- Follow up with potential customers and ensure product inquiries are responded to promptly.

- Address customer queries related to pricing, features, availability, and post-purchase support.

- Process customer orders and ensure accurate data entry for orders in the system.

- Coordinate with the sales and customer service team to ensure smooth order fulfillment and timely delivery.

- Maintain customer records and update database with relevant customer information and interactions.

- Promote special offers, new products, and services to customers.

- Resolve customer complaints or issues promptly, ensuring a high level of customer satisfaction.

- Generate leads and help achieve sales targets through effective communication and persuasive selling techniques.

- Prepare daily reports on call activity, customer feedback, and sales progress.

- Manage customer inquiries through various communication channels (phone, email, chat).

Skills:

- Good command of communication skills, both verbal and written(English is must) .

- Knowledge of the electronic products industry (Laptops, TVs, Mobile Accessories, Interactive Flat Panels) is a plus.

- Proficient in using MS Office (Excel, Word) and CRM software.

- Ability to build strong relationships with customers.

- Strong multitasking and organizational abilities.

- Experience in tele sales or customer support roles is preferred.

- Good listening skills and the ability to assess customer needs quickly.

- Ability to work under pressure and meet performance targets.

- Positive attitude, high energy, and self-motivated.

Job Types: Full-time, Permanent

Pay: ?10,000.08 - ?25,000.57 per month

Benefits:

Provident Fund
Schedule:

Day shift
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred) Telecommunication: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person