Job Description

A Telecaller is responsible for handling outbound and inbound calls to generate sales, provide customer support, or promote products and services. The role requires excellent communication skills, persuasive ability, and a customer-oriented approach. Telecallers act as a bridge between the company and potential or existing clients.

Key Duties & Responsibilities:

Outbound Calling:

Make calls to prospective customers to generate leads, promote products/services, or convert inquiries into sales.

Inbound Call Handling:

Answer customer queries, provide information about products/services, and resolve issues promptly.

Lead Generation & Conversion:

Identify potential customers, follow up on leads, and maintain a strong conversion ratio.

Database Management:

Maintain records of calls, customer interactions, feedback, and sales data in CRM or company databases.

Customer Relationship:

Build and maintain strong relationships with customers by offering solutions and ensuring satisfaction.

Target Achievement:

Work towards weekly/monthly sales or call targets set by the company.

Product Knowledge:

Stay updated with product features, offers, and company policies to answer customer queries accurately.

Communication:

Provide clear, professional, and polite communication to represent the company positively.

Problem Solving:

Handle customer objections effectively and provide alternative solutions when necessary.

Team Coordination:

Collaborate with the sales/marketing team to share feedback, strategies, and improvements.

Skills Required:

Strong verbal communication in local language, Hindi, and/or English. Persuasive and confident speaking skills. Basic computer and CRM knowledge. Patience and customer service orientation. Ability to work under pressure and meet targets.
Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month