Job Description

Role: Telecounsellor (EdTech Company)

Location: Nirman Vihar/Okhla Phase-II

Key Responsibilities:

Student/Parent Interaction:

Make outbound calls to prospective students or parents and explain the company's educational products and services. Handle inbound queries regarding admissions, course details, fees, or career guidance.

Counselling & Guidance:

Assess students' educational needs, interests, and career goals to recommend suitable programs. Provide clarity on course curriculum, teaching methodology, and learning outcomes.

Sales & Conversion:

Convince students/parents to enroll in courses. Achieve daily, weekly, and monthly enrollment/ sales targets. Maintain a database of leads and follow up regularly.

Relationship Management:

Build rapport with students and parents to ensure trust and long-term engagement. Assist enrolled students with onboarding processes.

Reporting & Coordination:

Update CRM systems with student interactions and progress. Coordinate with the academic or operations team for smooth student onboarding.

Skills Required:

Excellent communication skills Hindi & English Persuasive and empathetic counselling ability. Basic computer knowledge & CRM handling. Patience, active listening, and problem-solving skills. Sales and target-driven mindset.

Qualifications:

Minimum: 12th pass or Graduate (any stream). Prior experience in telecalling, counselling, or sales (preferred in EdTech or education sector).
Job Types: Full-time, Permanent, Fresher

Pay: ₹11,335.27 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Paid sick time
Work Location: In person