Job Description

Job Summary:

The Tele-Counsellor will be responsible for engaging with prospective UPSC aspirants via phone calls to provide accurate information about our courses, guide them through the enrollment process, and ensure a positive experience. The role requires excellent communication skills, a good understanding of UPSC exam patterns, and the ability to build rapport and trust with students.

Key Responsibilities:

Make outbound calls to leads and inquiries to explain UPSC courses, programs, and services offered. Understand the specific requirements and career goals of students preparing for the UPSC examination. Provide accurate and up-to-date information about course content, duration, fees, and enrollment processes. Follow up diligently with potential students to maximize conversion. Handle incoming calls, emails, and WhatsApp inquiries in a professional manner. Maintain and update student databases and CRM records regularly. Achieve daily, weekly, and monthly targets for calls and enrollments. Assist in resolving queries, complaints, or issues related to counseling or admission. Coordinate with the Front Desk Counselors and Academic Teams for smooth onboarding of students. Stay updated on UPSC exam patterns, syllabus changes, and current affairs relevant to UPSC aspirants.

Key Skills and Competencies:

Excellent verbal communication skills in English and Hindi. Good listening skills and the ability to understand students' needs. Strong persuasion and negotiation skills. Basic knowledge of UPSC exam structure (Prelims, Mains, Interview). Proficiency in MS Office and CRM tools. Ability to work under targets and deadlines. Professional, courteous, and empathetic approach towards students.

Educational Qualification:

Graduate in any discipline. Preferred: Candidates with prior counseling or tele-counseling experience in the education sector, especially UPSC preparation institutes.

Experience:

1-3 years in tele-counseling, tele-calling, or sales support roles. Freshers with strong communication skills and good knowledge of UPSC may also apply.

Work Location:

Delhi (Karol Bagh)

Job Types: Full-time, Permanent, Fresher

Benefits:

Provident Fund
Work Location: In person