Job Description

Role - Tele-Counsellor

Job Overview

The Tele-Counsellor is responsible for handling incoming and outgoing calls, guiding students about courses, addressing queries, and converting leads into admissions. The role requires excellent communication skills, product knowledge, patience, and a student-centric approach.

Key Responsibilities1. Student Counselling & Lead Management

Handle inbound and outbound calls to counsel students and parents regarding courses, batches, and admission process. Understand student requirements and guide them with appropriate course options. Maintain a high conversion ratio through effective follow-ups. Ensure timely response to all student enquiries via call, WhatsApp, and email.

2. Admission Support

Provide complete information about course features, fees, faculty, study material, demo classes, and center facilities. Assist students throughout the admission process, including registration, payment, and documentation.

3. Record Keeping & CRM Management

Update student enquiries, call status, and follow-up details accurately in CRM/Excel. Maintain proper tracking of leads until closure. Prepare daily/weekly call and conversion reports.

4. Communication & Etiquette

Maintain a polite, professional, and helpful tone throughout all interactions. Listen actively and address concerns patiently. Follow calling scripts, communication guidelines, and standard operating procedures (SOPs).

5. Coordination

Coordinate with the Front Desk, Marketing, Accounts, and Academic teams regarding student queries. Inform students about class schedules, faculty sessions, counseling events, and webinars. Share feedback from students with the concerned team to improve processes.

6. Targets & Performance

Meet daily call targets, follow-up targets. Maintain high levels of customer satisfaction and quality of service.

Required Skills & Competencies

Excellent verbal communication (Hindi & English). Strong convincing and interpersonal skills. Ability to handle pressure and work towards targets. Basic computer skills (MS Office, CRM usage). Patience, empathy, and a student-first approach.

Qualification & Experience

Qualification:

Graduate in any discipline (Preferred: Education, Management, or Humanities).

Experience:

1-4 years in tele-counselling, education counseling.
Job Types: Full-time, Permanent, Fresher

Benefits:

Provident Fund
Work Location: In person