Job Description

Job Title:

Telecounsellor cum Receptionist

Location:

Lakme Academy - Barasat

Type:

Full-time | On-site

About the Role

We are seeking a confident, proactive, and well-spoken individual to join our team as a

Telecounsellor cum Receptionist

. The role combines front-desk management with telecounselling responsibilities -- ensuring a seamless experience for walk-in visitors and potential students enquiring over phone or online.

The ideal candidate should possess excellent communication skills, a pleasing personality, and a strong passion for the beauty and education industry.

Key Responsibilities

Front Desk & Reception Duties

Greet and attend to all visitors and walk-ins courteously. Maintain a welcoming and professional reception area. Handle student and parent queries in person or over phone. Manage daily attendance and class schedules of students. Coordinate with counsellors and faculty for student follow-ups and appointments. Record and maintain data of enquiries, walk-ins, and leads.

Telecounselling & Follow-Up

Make outbound calls to prospective students and parents. Counsel potential candidates about Lakme Academy courses, fees, and career opportunities. Convert leads generated through marketing campaigns into walk-ins and admissions. Maintain and update enquiry database regularly. Follow up with prospective students until enrollment. Achieve daily, weekly, and monthly enquiry and conversion targets.

Administrative Support

Handle calls, emails, and messages professionally. Support admission documentation and data entry work. Coordinate with the marketing and academic teams for lead reports and events. Maintain basic administrative records and assist in operational support.

Requirements

Qualification:

Minimum Graduate (any stream).

Experience:

0-2 years (Freshers with good communication skills can apply).

Skills Required:

Excellent communication (English, Hindi, and Bengali preferred). Confident in speaking over the phone and face-to-face interaction. Basic computer knowledge (MS Office, Google Sheets, etc.). Well-groomed with a pleasant personality. Ability to multitask and maintain professionalism under pressure.
Job Types: Full-time, Permanent

Benefits:

Leave encashment Paid sick time
Ability to commute/relocate:

Barasat, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your salary expectation?
Experience:

Tele Counselling: 1 year (Preferred)
Work Location: In person