Job Description

Key responsibilities

Outbound calling:

Make calls to prospective customers to introduce products or services, explain features and benefits, and persuade them to make a purchase or schedule an appointment.

Lead generation:

Identify and generate new sales leads by engaging with potential customers over the phone.

Inbound call handling:

Answer incoming calls from customers to assist with inquiries, provide information, and resolve issues.

Customer support:

Help customers, address their needs, and handle and resolve complaints to maintain customer satisfaction.

Record keeping:

Maintain accurate and detailed records of customer interactions, conversations, and sales data in a customer database.

Follow-up:

Follow up with leads and existing customers to provide new information, confirm details, and nurture relationships.
Required skills and qualifications

Communication:

Exceptional oral and written communication skills, with the ability to speak clearly and persuasively.

Interpersonal:

Strong interpersonal and active listening skills to understand customer needs and build rapport.

Problem-solving:

Ability to handle customer complaints and resolve issues efficiently.

Organizational:

Good organizational and time management skills to handle multiple tasks and maintain accurate records.

Sales:

Persuasive and confident approach to engage customers and achieve sales targets.

Education:

Typically requires a high school diploma or equivalent.
Job Types: Full-time, Part-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Expected hours: 4 - 6 per week

Work Location: In person