Job Description

Req ID: 269001

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Telecom Engineering Specialist Advisor to join our team in Pune, Mah\xc4\x81r\xc4\x81shtra (IN-MH), India (IN).

Sr Telecom Engineer/ Sr Business Analyst

Education Requirement:

• \xe2\x80\x8bBachelors degree in Computer Science, Business Information Systems, Networking or similar field, or equivalent work experience required

Experience Requirements:

• 5+ years\' work experience in a technical support capacity supporting Internet Service Providers, networks, and/or Business Software

• Minimum of six years of experience working with and advanced knowledge in at least one of these technologies: Contact Center Software, Telecommunications, Computer Networking, Programming and Integrations. Specific technologies include but are not limited to:
• Nice /InContact ACD/IVR, Scripting, Workforce Management, Screen Recording, Analytics, Quality Management, Reporting, Outbound Dialer, etc.
• SONUS, WebRTC, SIP, LCR, VBR, PSTN, VoIP, Dedicated circuits (T1, DS3, MPLS, etc.), Dialer best practices, PBX, Carrier interactions, OC-X, 1+ and toll-free services
• Cisco Webex conference, Webex Voice hunt groups and Control Hub management.
• Ethernet hardware, load balancers, proxies, firewalls routers, gateways. Protocols including but not limited to TCP/IP, HTTP, HTTPS, FTP, SFTP, RTP, VPNs, DNS, SMTP, UDP, TCP, IP, and ARP
• Relational Databases such as MSSQL, Oracle, MySQL, MariaDB. REST API\'s, SOAP API\'s, Scripting Logic Development, Log based fault isolation,

• C based languages, XML, JSON, etc. Browser software including IE, Chrome and developer tools
• Knowledge of CRM software such as Salesforce and Service Now.
• Advanced knowledge of contact center management concepts such as scheduling, performance measures and management, reporting, quality assurance methods, analytics, etc.
• Excellent technical, analytical and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments
• Excellent professional, written and verbal communications skills with the ability to capture all details in written form fluidly during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with

• Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately
• Superior analytical and problem-solving skills while managing diverse and complex issues in high-pressure, complex, multi-platform/system/vendor environments
• Proven ability to utilize, create and update knowledgebase resources in the course of your work
• Proven ability to drive escalated customer problems to resolution utilizing appropriate internal and external resources

• Industry experience including understanding of the contact center business, as well as general market and business trends
• Demonstrated ability to work independently as part of a team
• Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking and strong problem-solving skills

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients\' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT Data