Job Description

A Telecaller, also known as a Telemarketer or Tele-sales Executive, is a professional who communicates with customers and potential clients via telephone to promote products, services, or gather information. Their core responsibilities include making outbound calls to generate leads, explain product or service details, and persuade customers to make purchases or schedule appointments. They also handle inbound calls to address customer inquiries, resolve issues, and provide support. Key Responsibilities:

Outbound Calling:

Making a high volume of calls to potential customers to introduce products or services, explain their features and benefits, and encourage them to take action (e.g., purchase, schedule a demo).

Inbound Call Handling:

Addressing customer inquiries, resolving complaints, and providing support related to products or services.

Lead Generation:

Identifying and qualifying potential customers through phone conversations, building a pipeline of leads for the sales team.

Sales Support:

Providing information about pricing, promotions, and other relevant details to support sales efforts and close deals.

Customer Relationship Management:

Building rapport with customers, maintaining positive relationships, and ensuring customer satisfaction through effective communication and problem-solving.

Record Keeping:

Maintaining accurate records of customer interactions, call details, and sales activities within a CRM system.

Following Up:

Following up with leads and existing customers to nurture relationships and ensure a positive customer experience.

Achieving Targets:

Meeting individual and team sales targets and contributing to the overall success of the business.

Product Knowledge:

Staying up-to-date on product or service offerings, features, and benefits to effectively communicate with customers.
Essential Skills:

Excellent Communication Skills:

Strong verbal communication, active listening, and persuasive speaking abilities.

Customer Service Skills:

Empathy, patience, and the ability to handle customer objections and complaints effectively.

Persuasion and Sales Skills:

Ability to influence and convince customers to take desired actions.

Interpersonal Skills:

Ability to build rapport and maintain positive relationships with customers.

Time Management:

Ability to manage a high volume of calls and prioritize tasks effectively.

Computer Literacy:

Basic computer skills and the ability to use CRM systems and other relevant software.

Product Knowledge:

Familiarity with the company's products or services and the ability to explain them clearly.
In essence, a telecaller is the voice of the company, acting as a bridge between the organization and its customers. They play a crucial role in driving sales, generating leads, and providing excellent customer service.

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HR - 9597719017

Job Type: Full-time

Pay: ?12,000.00 - ?28,543.11 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person

Expected Start Date: 30/07/2025